Returns & Exchanges

At ZERO Electric Scooters, we want you to ride with confidence, which is why we offer a 30-day return window for all unused products in their original packaging. Our goal is to ensure you are completely satisfied with your high-performance electric mobility solution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Prepare for Shipping

  Securely pack the scooter in its original box with all chargers, manuals, and tools included to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided return shipping label and drop the package off at an authorized carrier location or schedule a pickup.

• 4.
  Inspection and Refund

  Once our technicians verify the scooter's condition, your refund will be processed to your original payment method within 5-7 business days.